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Create a unique customer experience

Delight your customers at every touchpoint and turn them into brand advocates with QuestionPro CX.

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Boost customer loyalty

Create strategies to continually meet the ever-evolving customer experience. Share insights with employees and frontline managers to design an exceptional customer experience.

With QuestionPro CX software, you can close the feedback loop using a ticketing system. This ticketing system can reduce the churn rate and eventually convert your detractors into promoters.

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Ask the reason behind the rating with NPS+

Empower your customers with the NPS+ survey question. It’s exclusive to QuestionPro CX.

NPS+ is a combination of NPS, root cause, and comment question types. This will help you identify what works for your promoters and what issues must be addressed immediately.

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Conduct mobile surveys

No enterprise can afford to ignore the use of smartphones and tablets in our daily lives. Ensure a wider reach and convenient response from the people participating in your survey by making it easy for them to read, understand, and respond on their mobile devices.

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All in one CX dashboard

Flexible dashboard: Distribute data throughout the organization with easy-to-use dashboarding tools. Share across the organization and share with individuals for collaboration.

Powerful report: Fully integrated reporting widget for our NPS+ survey approach with NPS tracking, Churn Risk analysis and Customer Innovation Idea reporting.

Customizable widgets: View results with different chart types and label customizations; use filters within our wide selection of widgets.

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Deliver exceptional customer experiences with closed loop!

Close the feedback loop leveraging our ticketing feedback system. You can create a ticket for each detractor and assign it to the right person, and get the issue resolved.

QuestionPro CX has been awarded as Best Innovation in CX by USCXA®

The winner would have to be using digital tools like never before, launching an innovative new product or service for the customer experience.

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Case studies

Thales

We worked with Thales technical team to create an integrated solution with multiple touch-points to get deep insights.

  • A real-time feedback model.
  • Identification of promoters, passives and detractors based on NPS.
  • Data. From plane to the cloud.
Download Case Study
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BMW

With QuestionPro market research tools BMW can conduct market research projects quickly and agilely in-house and with its own resources.


  • Survey creation and translation.
  • Controlled worldwide sample.
  • Data cleansing.
Download Case Study
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MCCA

Using QuestionPro Surveys the MCCA was able to implement Contactless Health Screening that was a simple pop-up activated on a visitors personal device.


  • Survey design and integration.
  • Survey launched just in 2 days.
  • +300 people screened on the first day.
Download Case Study
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American Cancer Society

ACS used QuestionPro Communities to move a significant portion of the Cancer Prevention Study (CPS-3) to an online participant portal. They were able to:


  • Modernize the outdated 12-20 page paper survey to shorter but more frequent online survey.
  • Collect information on newly diagnosed cancers.
Download Case Study
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Key CX differentiators

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NPS & churn risk

The QuestionPro NPS Survey Dashboard is the most advanced analytics platform for NPS measurement. Learn how to isolate, identify and predict customer churn. Leverage customer interaction to improve your products and services.

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Sentiment analysis

Sentiment analysis classifies text as positive, negative, or neutral. Sentiment analysis goes beyond numbers and focuses on the quality of interactions between the audience and the organization.

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Advanced dashboards

Get access to a dashboard with customizable widget configurations that enable you to customize your widgets filters, chart types along with labels, and the month tracking widget.

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Workflow setup

CX Workflow helps you to assign and send different surveys to different customers in the same data file. Also, it enables you to automate the reminders for the survey invites already sent.

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Disposition metrics

Monitoring emails sent on a continual basis will provide valuable data at every engagement point and will help track any changes to customer behavior along the way.

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Closed loop

Capture your customers’ journey at various touchpoints and gain real-time insights. Share feedback with different teams to improve the overall customer experience.

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Integrations

Tie business and feedback data

Take your customer relationship to the next level with QuestionPro CX

We provide you with the most innovative and accessible CX tool belt in the research market to gather actionable insights. We are set to help you in the journey of turning your customers into advocates.


What is a customer experience management software platform?


A solution that eases and enhances the implementation of any CX programs.


It enables CX professionals to manage and improve the Customer Journey experience by providing a 360-degree view of their interactions with your business, such as support calls, sales emails, and frontline customer service.


QuestionPro makes it easy to create CX online surveys that are visually appealing and 100% customizable.

What is the best customer experience management software platform?


Typically, a CX management software offers features such as omnichannel customer engagement, survey customer feedback collection and CX analytics.


Our platform includes customizable dashboards and reports, sentiment analysis, promoter amplification, detractor recovery and API integration, the three loops: closed loop, inner loop, and outer loop systems, our proprietary NPS+ question, reputation management, to name some!


As a full-service CEM, QuestionPro CX goes the extra mile to offer the best support to our customers.

Benefits of using a customer experience management software platform


Achieving real customer-centricity in a company is not an easy task.


A CX management software platform provides smooth connectivity between companies and customers for meeting organizational goals as well as fulfilling customer expectations.


With QuestionPro CX, you can reduce churn rate and boost customer satisfaction, loyalty, retention, and relationship management.

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"QuestionPro CX helped us automate the workflows and gather data in a digestible way while making the process smooth and error-free for the end-user. Technical implementation and ensuring user experience excellence was important to us so it was crucial that the system was built to be available around the clock."

Samuel T. Harris Business Analyst
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Do you know if your customer is about to turn into a detractor?

Turn a negative customer experience into a positive one with our detractor recovery tool to decrease churn rate.